At Frienzo, customer satisfaction is our priority. This Return & Refund Policy explains the process and conditions for returning products.

1. Eligibility for Return

• Products must be returned within 7 days of delivery.

• Products must be unused, undamaged, and in original packaging.

• Certain items (e.g., personal care, perishables, digital goods) are non-returnable.

2. Return Process

• Customers must submit a return request via their account or contact support.

• Our team will verify the request before approval.

• Customers may need to send product images for quality verification.

3. Refund Method

• Approved refunds will be processed within 7–10 business days.

• Refunds are issued via original payment method or store credit.

• Delivery charges are non-refundable unless the product was defective or incorrect.

4. Replacement Policy

• If stock is available, customers may request replacement instead of refund.

5. Disputes

• In case of conflict, Frienzo decision will be final.